Operational capabilities

Powerful operations. Engaged employees

Serve customers better - and give employees a smarter way of working

List of configuration options for a transaction account
Bar graph comparing daily trends between two dates
A form to submit ID documents for review
List of options to view/control a user's card account
A list of transactions with search options

Engine by Starling

Delight customers and employees

With a different way of doing things
Engine helps your operations teams and customer agents deliver market-leading customer experiences, ensuring that every touchpoint they have with your digital bank or product is as simple and seamless as can be.

But we’ve also kept the employee experience firmly front of mind. Our Management Portal makes it easy to access all our rich functionality – it’s a first-of-its-kind, single pane of glass tool that makes serving customers easier than ever before. And within that, agents can use our built-in Contact Centre to get a comprehensive view of the customers they’re serving.

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Operational capabilities

Explore our operational capabilities

The below covers just some of the Operational capabilities available through Engine. Want to learn more, or see Management Portal in action? Get in touch for a demo.

Digital-first, human always

Customer support

Running a digital-first bank never means losing the human touch. Engine provides the functionality for customers to get in touch with a real-life agent. Then, it empowers agents with all the tools they need to effectively manage customer queries and complaints.

  • Live customer comms including chat and telephony
  • Single source of truth for customer accounts
  • Complaints management, tracking and resolution
  • Close accounts
  • View notifications
  • Update customer details
  • Share documents
Screenshot of customer support chat in Engine

Digital-first, human always

A customer agent experience like nothing you’ve seen before

In legacy banking, the interface used by customer agents is often disparate, clunky and fails to give a proper view of the customer and all their accounts. In other words: it actively impedes the customer agent from doing the best possible job.

We’ve solved that problem with the agent view in Management Portal. It’s a single pane of glass that gives agents everything they need to deliver exceptional service. All in one place, intuitive to navigate, and effortless to use.

Screenshot of a Customer's profile on the Engine platform

Engine by Starling

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abstract image of Engine logo in blue

Meet the team behind Engine

There’s a clear advantage to what Engine customers get when they work with us: access to the people that have actively shaped the platform that powers Starling, one of the most successful digital banks in the UK.

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Launching a product, starting a new business or replatforming?

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