Meet the team behind Engine
There’s a clear advantage to what Engine customers get when they work with us: access to the people that have actively shaped the platform that powers Starling, one of the most successful digital banks in the UK.
Operational Capabilities
Powerful operations. Engaged employees
Serve customers better - and give employees a smarter way of working
Engine by Starling
Delight customers and employees
With a different way of doing things
Engine helps your operations teams and customer agents deliver market-leading customer experiences, ensuring that every touchpoint they have with your digital bank or product is as simple and seamless as can be.
But we’ve also kept the employee experience firmly front of mind. Our Management Portal makes it easy to access all our rich functionality – it’s a first-of-its-kind, single pane of glass tool that makes serving customers easier than ever before. And within that, agents can use our built-in Contact Centre to get a comprehensive view of the customers they’re serving.
Learn moreOperational Capabilities
Features
Just some of the Operational capabilities available through Engine.
Customer Support
Whether it’s real-life agents or fully self-serve, provide the tools to effectively manage customer queries without losing the human touch.
Payments and Spending
Whether checking transactions or questioning a purchase - Engine’s Management Portal has it covered.
Onboarding
Along with automated rules-based capabilities, onboarding teams can handle the full process in Management Portal.
Card management
Get a single view of all customer card payments, with info presented at a granular level to deliver meaningful insight.
Lending
View all borrowing associated with a customer, apply funds from an account onto the loan, view past payments, and manually post adjustments.
Collections
Create, track and manage customer issues relating to loans – support customers sensitively while effectively managing recoveries risk in accordance with regulatory and legal requirements.
AML and Fraud
Empower your FinCrime teams with the tools and data they need to quickly and accurately review suspicious activity.
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Banking Products
Build, launch, and continuously improve new digital products for personal and business banking.
Learn moreBanking Capabilities
Everything required to lay the foundations a bank is built on, from customer ledgers to payments processing.
Learn moreDigital-first, human always
A customer agent experience like nothing you’ve seen before
In legacy banking, the interface used by customer agents is often disparate, clunky and fails to give a proper view of the customer and all their accounts. In other words: it actively impedes the customer agent from doing the best possible job.
We’ve solved that problem with the agent view in Management Portal. It’s a single pane of glass that gives agents everything they need to deliver exceptional service. All in one place, intuitive to navigate, and effortless to use.
Engine by Starling
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The future sounds fun, but let’s challenge the hype
Money 20/20’s tagline has an optimistic energy. And after a recent trip to FinTech’s biggest European convention, we’re certainly feeling positive.
How to build a successful digital bank
In 2023, 24% of the UK population has a digital-only bank account - compared to just 9% in 2019.