Operational Capabilities

Powerful operations. Engaged employees

Serve customers better - and give employees a smarter way of working

List of configuration options for a transaction account

Bar graph comparing daily trends between two dates

A form to submit ID documents for review

List of options to view/control a user's card account

A list of transactions with search options

Engine by Starling

Delight customers and employees

With a different way of doing things
Engine helps your operations teams and customer agents deliver market-leading customer experiences, ensuring that every touchpoint they have with your digital bank or product is as simple and seamless as can be.

But we’ve also kept the employee experience firmly front of mind. Our Management Portal makes it easy to access all our rich functionality – it’s a first-of-its-kind, single pane of glass tool that makes serving customers easier than ever before. And within that, agents can use our built-in Contact Centre to get a comprehensive view of the customers they’re serving.

Operational Capabilities

Features

Just some of the Operational capabilities available through Engine.

Customer Support

Whether it’s real-life agents or fully self-serve, provide the tools to effectively manage customer queries without losing the human touch.

Payments and Spending

Whether checking transactions or questioning a purchase - Engine’s Management Portal has it covered.

Onboarding

Along with automated rules-based capabilities, onboarding teams can handle the full process in Management Portal.

Card management

Get a single view of all customer card payments, with info presented at a granular level to deliver meaningful insight.

Lending

View all borrowing associated with a customer, apply funds from an account onto the loan, view past payments, and manually post adjustments.

Collections

Create, track and manage customer issues relating to loans – support customers sensitively while effectively managing recoveries risk in accordance with regulatory and legal requirements.

AML and Fraud

Empower your FinCrime teams with the tools and data they need to quickly and accurately review suspicious activity.

Explore more

Banking Products

Build, launch, and continuously improve new digital products for personal and business banking.

Learn more

Banking Capabilities

Everything required to lay the foundations a bank is built on, from customer ledgers to payments processing.

Learn more

Digital-first, human always

A customer agent experience like nothing you’ve seen before

In legacy banking, the interface used by customer agents is often disparate, clunky and fails to give a proper view of the customer and all their accounts. In other words: it actively impedes the customer agent from doing the best possible job.

We’ve solved that problem with the agent view in Management Portal. It’s a single pane of glass that gives agents everything they need to deliver exceptional service. All in one place, intuitive to navigate, and effortless to use.