Mobile SDKsContact Centre and Customer Support
Engine’s in-app customer support function is designed to allow your customers to communicate directly with your bank through live chat, messages, calls, and emails.
Customer SupportCall and chat support, there when your customers need it
The Customer Service SDK enables customers to access help and support features, manage conversations, and interact with customer service. It provides tools for FAQ search, ticket creation, and chat functionality, helping customers resolve issues quickly and efficiently.
Support your customers with anytime customer support via live chat and phone lines, accessed easily through your bank’s digital app. The live chat feature enables customers to engage in real-time conversations with customer support agents, and Engine’s in-app conversation centre enables customers to view recent and archived conversations, or start new ones.
Benefit from real-time updates between customer chat and employee dashboards, allowing rapid customer support. Your customers can exchange messages in real time, receiving instant responses from the support agent. Support tickets remain open until the customer issue has been resolved, ensuring they feel supported at every step.
Rapidly address and solve issues relating to fraud, lost cards and other disputes. Customers speak to one customer service agent throughout their whole interaction, minimising friction and ensuring issues are resolved as quickly as possible. The customer feedback functionality enables customers to submit feedback after interacting with customer support.
Mobile SDKs