Management PortalContact Centre
Engine’s customer service and contact centre is designed to allow you to communicate directly with your customers through live chat, messages, calls, and emails.
Contact CentreSupporting your customers when they need it
The Engine contact centre is embedded within the broader platform, giving agents a full 360° view of customer behaviour and activity across all their products. Track cases and complaints in real time with Engine’s centralised monitoring and custom workflows. Use Engine’s platform to supplement customer support with frequently asked question handbooks (FAQs) and help articles, enabling a self-service experience.
Support your customers with reliable customer support via live chat and phone lines, accessed easily through your bank’s digital app.
Benefit from real-time updates between customer chat and employee dashboards, allowing rapid customer support. Engine’s near real-time data capability means customer information can be surfaced instantly, meaning faster response and issue resolution times.
Rapidly address and solve issues relating to fraud, lost cards and other disputes. Customers speak to one customer service agent throughout their whole interaction, minimising friction and ensuring issues are resolved as quickly as possible, leveraging the original onboarding decision and documentation to keep accounts secure.
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Configure, launch, and manage your account and card products rapidly