Featured Series
As consumers turn to digital channels, online and mobile banking have become the new norm. It has become clear that banks must embrace new technologies and make transformative changes to remain competitive and ensure their survival in a rapidly evolving and increasingly crowded market. A new wave of cloud-native technology is hitting the market for banks around the world to do just that.
These new technology platforms contain a breadth of innovative features that can make for more satisfied customers and empower bank staff to be more efficient. The question for banks is now not whether they should adopt these new technologies, but how they can maximise the impact when they do.
However, banks must be strategic in planning and executing their digital transformation projects. When digital transformation is a priority, how do you ensure you have the right enablers for success? Leveraging the right technology is important, but banks need to be able to use it effectively to maximise the investment.
Hosted by The Banker in partnership with Engine, this panel of experts for the first part of our three part ‘Balancing the Human-Technology Equation in Banking’ series as they discuss the foundations of digital transformation and learn how your institution can leverage technological solutions for success.
What you’ll hear about:
How can banks assess their readiness for digital transformation, and what factors should they consider when doing so?
What are the essential steps or frameworks that banks can use to successfully implement a move to the cloud?
Looking ahead to the next 5 to 10 years, what emerging technological trends will shape the banking industry?
Speakers
Victoria Newton, Chief Product Officer, Engine by Starling
Victoria leads on the strategy of the Engine business and advancement of the proposition. Previously, she had a career as a financial services consultant, and built out Starling’s business banking offering and Marketplace of third party integrations.
Alex Price, Director of Digital Platform Transformation, PwC
Alex is a Director in PwC's Customer Strategy and Experience practice, and sits on PwC’s Digital Platform Transformation leadership team. He helps clients to design and build next-generation propositions and businesses using state-of-the-art digital platforms.
Pinar Ozcan, Professor of Entrepreneurship and Innovation, University of Oxford
Pinar Ozcan is Professor of Entrepreneurship and Innovation. She also serves as the Director of the Oxford Future of Finance and Technology (Fintech) Initiative. Pinar specialises in entrepreneurship and strategy in technology markets. Her current research includes the open banking project, where she examines the industry disruption in banking through regulation and entry of fintechs, and the development of the sharing economy.
Wendy Redshaw, Chief Digital Information Officer, NatWest
As Chief Digital Information Officer, Wendy’s remit covers the breadth of digital and technology for the Retail Bank brands for NatWest Group. Across a broad product and channel suite including Home Ownership, Everyday Banking, Short Term Borrowing, Digital Channels, New Customer Propositions, Conversational AI, Shared Experience, and Physical Channels, Wendy embodies the blended triumvirate of business, technology, and people leadership, while unlocking true customer value and potential through digitalisation and innovation at scale.