#AskEngine

Mariam Ogunbambi: What is Client Success at Engine?

Trust is key. We want our clients to come to us if they have issues or concerns, and approach interactions with Engine with honesty and transparency. Engine has a client portal through which our clients can contact us, but we understand that sometimes issues warrant a phone call; getting in touch on the phone is quick and easy, and it's important that our clients feel supported at every step of their journey. Engine empowers our clients to support their customers better too, and our on-call technical account managers mean experts are easily accessible to explain a feature or help with an issue.

3 key takeaways 

  • Part of Engine's managed service approach is access to a 24/7 Client Service Desk

  • Trust is essential to us at Engine; we want our customers to feel able to express any concerns with honesty and transparency.

  • Engine has technical account managers to ensure subject matter experts are available to support clients whenever necessary.

About Mariam Ogunbambi, Chief Client Officer

Mariam leads the ongoing management and support of Engine’s existing clients. Previously, she delivered the integrations that made Starling the first in the UK to launch Apple Pay in-app provisioning, fully automate the Current Account Switch Service, and she also led the Starling Card Payments team.